Our fees
What each letting service includes, what selling costs, what tenants pay and what they do not, and the schemes we belong to. Every fee is confirmed in writing before you instruct us.
- 4.9/5 ★★★★★ 786 reviews
- 130 properties managed
- Since 2018 letting in Bournemouth
On this page
Our fees are set by service: three levels of letting service for landlords, one fee for selling, and nothing for tenants beyond what the law permits. The figures are being confirmed and are shown as placeholders below until they are; whatever the published figure, the fee for your property is confirmed in writing, including VAT, before you instruct us.
Letting fees for landlords
Tenant find:
For landlords who want a tenant found and then manage the let themselves.
- rental valuation and advice on the certificates the property needs
- photographs, floor plan, listing on the portals and to registered tenants
- accompanied viewings
- referencing and Right to Rent checks on every adult
- the tenancy agreement, the How to Rent guide and the prescribed information
- deposit registration in a government-approved scheme within 30 days
- the first month's rent collected and passed to you
Rent collection:
Everything in tenant find, plus:
- rent collected every month and paid to you with a statement
- arrears chased from the first missed day, with a written record
- annual statement for your tax return
- section 13 rent increase notices prepared when you ask
Fully managed:
Everything in rent collection, plus:
- the tenant's single point of contact for repairs and questions
- repairs arranged with local contractors, within a spending limit you set
- gas safety, electrical and alarm checks renewed on time
- periodic inspections with a written report and photographs
- check-out inventory and deposit return negotiated with the tenant and the scheme
Other landlord charges, if any:. The letting agents and property management pages explain each service, and our guide to letting agent fees explains how agents' fees compare.
Selling fees
. The fee is payable on completion only. A sales valuation is free and carries no obligation. See sell your property.
What tenants pay
Under the Tenant Fees Act 2019, at the time of writing, a tenant of a landlord's property let through us pays:
- the rent
- a holding deposit of no more than one week's rent, to reserve the property while referencing runs
- a tenancy deposit of no more than five weeks' rent where the annual rent is under £50,000, or six weeks' rent where it is £50,000 or more, protected in a government-approved scheme
- only the other payments the Act permits, such as a capped charge for a change to the tenancy the tenant asks for, a lost key, or late rent more than 14 days overdue
No referencing fee, no admin fee, no check-in or check-out fee. Since 1 May 2026 no more than one month's rent can be taken in advance.
Flexiestays apartments
A furnished stay of 28 nights or more in one of the group's apartments carries no agency fee. You pay the price for your dates and a standard cleaning and security deposit only, with electricity, gas, water, fibre Wi-Fi, council tax, TV licence, gym and parking included. Book direct for the best rate. It is a serviced let, not a tenancy. See long term lets.
Holiday let management
Holiday let and Airbnb management is run by Sea Breeze Property Services, the same company, for 16% commission with no retainer. Bookings brought by the Flexiestays platform are charged at 8%. The holiday let management page and our Sea Breeze page have the detail.
Redress, client money protection and membership
- Redress scheme:
- Client money protection:
- Professional membership:
If you have a complaint, our complaints procedure explains how to raise it and when you can take it to the redress scheme.
Landlord fees at a glance
Tenant find
One fee when the tenant moves in
- Rental valuation and advice
- Photos, floor plan and portal listings
- Viewings and referencing
- Right to Rent checks
- Tenancy agreement and deposit protection
Rent collection
A percentage of the monthly rent
- Everything in tenant find
- Monthly rent collection
- Arrears chased from day one
- Monthly statements
Fully managed
A percentage of the monthly rent
- Everything in rent collection
- Inspections and reports
- Repairs through local contractors
- Gas, electrical and EPC renewals
- The tenant's first call, day and night
Before you choose A free valuation a rent or sale range with the reasons, and our fees in writing - No obligation
- We reply within one working day
- No fees to tenants beyond what the law permits
Other ways to let
- Winter and long staysFurnished lets of 28 nights or more through the group's platform, Flexiestays.
- Holiday let managementThrough Sea Breeze Property Services: 16% commission for holiday let management, no retainer.
- Corporate letsFurnished homes for companies, insurers and relocations, invoiced monthly.
- SellingA sales valuation, marketing and progression to completion.
Fees are confirmed in writing before you instruct us. Tenants pay nothing beyond the permitted payments in the Tenant Fees Act 2019.
Let furnished, from 28 nights, all year round.
A furnished flat does not have to sit on a twelve-month tenancy or empty from November. Through the group's platform, Flexiestays, it can be let to contractors, relocations, hospital staff and visiting families for a month or more at a time.
- Stays of a month to several months
- Guests looking for somewhere to live, not a holiday
- Fills the gaps between tenancies and summers
Our fees: questions
Are your fees quoted with VAT?
Every fee on this page will be shown both with and without VAT once it is published, and the fee for your property is confirmed in writing, including VAT, before you instruct us. Consumer protection rules require letting agents to show fees inclusive of tax, so you will never see a figure that rises at the end.
When are letting fees paid?
Tenant find fees are usually due when the tenancy starts and are taken from the first rent we collect. Rent collection and fully managed fees are a percentage of each month's rent, deducted when the rent is received, so you pay nothing in a month the rent is not paid. The exact terms are in your written agreement.
Do you charge a renewal fee?
Since 1 May 2026 assured tenancies in England are periodic and run on without a renewal, so there is no renewal document to charge for. Any fee for a rent review under a section 13 notice, or for other work, is listed in your terms before you sign. We do not add fees that are not written there.
Can I leave if I am not happy?
Yes. Your agreement sets out the notice period for each service. If you move from fully managed to tenant find, or take over the management yourself, we hand over the deposit registration, the certificates, the rent account and the tenant's contact details. Check any tenant introduction clause before you sign with any agent, including us.
What does a tenant pay?
Rent, a tenancy deposit of no more than five weeks' rent where the annual rent is under £50,000 (six weeks above), and a holding deposit of no more than one week's rent. Beyond those, only the payments the Tenant Fees Act 2019 permits, such as a capped fee for a change to the tenancy the tenant asks for. No referencing, admin or check-out fees.
Does a Flexiestays apartment have an agency fee?
No. A furnished stay of 28 nights or more in a Flexiestays apartment is booked at the advertised price with a standard cleaning and security deposit only. There is no agency fee, no referencing fee and no fixed-term lock-in.
Ready to let or sell with Flexiestays?
Tell us about the property and we come back with a rent or price range, what it needs before it goes on the market and our fees in writing.